This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through this website (“Site”). By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
  • Personal Information – such as name, email address, and other contact details submitted through forms.
  • Usage Data – including IP address, browser type, device information, pages visited, and time spent on the Site.
  • Cookies and Tracking Technologies – we use cookies and similar technologies to improve functionality and user experience.
2. How We Use Information
We use collected information to:
  • Provide and maintain our services.
  • Respond to inquiries and communicate with users.
  • Improve and optimize the Site and its content.
  • Send promotional materials if the user has consented.
  • Comply with legal obligations.
3. Information Sharing
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share data only in the following cases:
  • With third-party service providers who help operate the Site.
  • When required by law or to respond to legal requests.
  • In connection with business transfers such as a merger or sale.
  • SMS Messaging Terms: Users can opt-out of the SMS service at any time by texting 'STOP' to the short code/ number. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For help, you can reply 'HELP' to any message.
3.1. AI and Automated Communications
We may use artificial intelligence (AI) and automated processing to enhance our customer service, including through SMS and voice communications.
Purpose: Our AI agents are used strictly to provide service updates, schedule appointments, and answer your inquiries regarding appliance repair.
Data Processing: When you interact with our AI-powered systems, your conversation data may be processed by third-party service providers (such as Twilio or OpenAI) to generate responses. These providers are contractually prohibited from using your personal information or mobile data for their own marketing purposes or for training their public AI models.
Human Intervention: You have the right to request a human operator at any time during your interaction with our AI systems.
Data Protection: All AI interactions are subject to the same strict non-disclosure rules mentioned in Section 3. No mobile information or SMS opt-in data will be shared with third parties for marketing or promotional purposes.

4. Cookies
Cookies help us analyze traffic, improve performance, and personalize the user experience.
You may disable cookies in your browser settings, but some parts of the Site may not function properly.
5. Your Rights
Depending on your location, you may have the right to:
  • Access your personal information.
  • Request correction or deletion of data.
  • Withdraw consent to data processing.
  • Opt out of marketing communications.
To exercise your rights, please contact us via the contact form on the Site.
6. Data Retention
We keep personal information only as long as necessary for the purposes outlined in this Policy or as required by law.
7. Security
We use reasonable technical and organizational measures to protect your data, but no online transmission or storage system can be guaranteed to be completely secure.
8. Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from them.
9. External Links
The Site may contain links to other websites. We are not responsible for their content or privacy practices.
10. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.
11. Contact
If you have questions about this Privacy Policy, please contact us using the form available on the Site.