Freezer Repair in Los Angeles
Same-day repair for chest, upright, drawer, and built-in freezers across Westside LA — including Sub-Zero and Viking.
Updated May 2026
Quick facts
| Service call | $85 — fully credited toward your repair |
|---|---|
| Warranty | 30-day labor · 90-day parts |
| Credentials | BEAR #A 50636 · EPA Section 608 Universal |
| Hours | Mon–Fri 09:00–19:00 Sat–Sun 10:00–16:00 |
Same-day diagnosis
Call before noon Monday-Saturday — we'll typically arrive same day before food spoils.
All freezer types
Chest, upright, drawer, garage-rated, and built-in column freezers.
Sealed-system certified
EPA Section 608 Universal — qualified for refrigerant leaks and compressor work on built-in units.
$0 service call with repair
Diagnostic fee is waived when you proceed with the repair.
Bilingual — English & Español
Both languages spoken by technicians.
Honest assessment
If your freezer isn't worth repairing, we'll tell you. No upselling.
How Epic Star fixes freezers in Los Angeles
A failing freezer is one of the most time-sensitive appliance calls we get — hundreds of dollars of food can be lost in a single afternoon. That’s why freezer repair runs on our same-day-first model: call before noon and a technician arrives that afternoon with a van stocked for the most common freezer failures.
What we cover
Standalone uprights and chest freezers (Frigidaire, GE, Whirlpool, garage-rated models) are the volume of this work. Built-in freezer columns and integrated drawer units (Sub-Zero, Viking, Wolf, Thermador) need specialized handling — different sealed-system layouts, panel-ready mounting, and brand-specific parts catalogs. We service both.
Diagnostic-first approach
Before any work, we diagnose. The service call is $85, waived entirely if you proceed with the repair. After diagnosis you get a flat-rate written quote — never an open-ended hourly bill. If we recommend against repair (a $600 compressor on a $400 chest freezer, for example), we say so directly.
Common freezer problems we fix
See the FAQ below for a structured Q&A. The short list: not freezing, food thawing, sealed-system refrigerant leaks, compressor failure, heavy frost buildup, freezer too cold, defrost system faults, door gasket failure, water leaks, and constant running.
Sealed-system and refrigerant work
Many serious freezer faults are sealed-system problems — refrigerant leaks, restricted lines, or compressor failure. This work legally requires EPA Section 608 certification, which we hold (Universal). It’s the same expertise that makes us a sound choice for built-in Sub-Zero and Viking units.
Service area
Westside LA: Beverly Hills, West Hollywood, Santa Monica, Brentwood, Westwood, Bel Air, Pacific Palisades, Century City. San Fernando Valley west of the 405: Sherman Oaks, Studio City, North Hollywood, Encino, Tarzana, Valley Village. Hollywood, Los Feliz, Hancock Park, Fairfax, Mid-Wilshire. Beach cities: Marina del Rey, Venice, Playa del Rey, Playa Vista, Culver City, Mar Vista, Manhattan Beach.
Call (213) 205-2055
Or text a photo of your freezer (model number sticker — usually inside the door frame or on the rear panel) to the same number. We respond within 30 minutes during business hours.
Recent repair work by Epic Star
Common issues we fix
Freezer not freezing / food thawing
Most likely causes:
- Sealed-system refrigerant leak
- Compressor failure
- Evaporator fan motor failure
- Failed start relay or capacitor
Freezer too cold / freezing everything solid
Most likely causes:
- Thermostat or temperature sensor failure
- Damper stuck open
- Control board malfunction
Heavy frost or ice buildup on walls
Most likely causes:
- Defrost heater, thermostat, or timer failure
- Failed door gasket letting humid air in
- Door left ajar or overloaded shelves
Water pooling under or around the freezer
Most likely causes:
- Clogged or frozen defrost drain
- Cracked drain pan
- Door seal failure causing condensation
Freezer running constantly and warm
Most likely causes:
- Dirty condenser coils
- Condenser fan motor failure
- Failing door gasket
- Low refrigerant charge
Frequently asked questions
How much does freezer repair cost in Los Angeles?
Most freezer repairs in Los Angeles cost between $180 and $650 depending on the fault. Common repairs (thermostat, defrost heater, door gasket, evaporator fan) typically run $200–$400. Compressor and sealed-system refrigerant work on built-in units is higher, $500–$900+. Our $85 service call is waived when you proceed with the repair, and you get a flat-rate quote before any work begins.
Can you come the same day before my food spoils?
In most cases, yes. A freezer warming up is time-sensitive, so we prioritize these calls. Call before noon Monday through Saturday and we will typically have a technician at your home that afternoon. As a stopgap, keep the door shut — a full freezer holds temperature for roughly 24–48 hours unopened. Call (213) 205-2055.
Do you repair Sub-Zero and built-in column freezers?
Yes. We have extensive experience with Sub-Zero built-in freezer columns and integrated units, plus Viking and Wolf. We are an independent specialist — not a Sub-Zero Factory Authorized service. Our EPA Section 608 Universal certification covers the sealed-system refrigerant work these units often require, and we typically offer faster scheduling for out-of-warranty repairs.
Why is my freezer building up frost?
The most common cause is a failure in the automatic defrost system — the defrost heater, defrost thermostat, or defrost timer/control. A worn door gasket that lets warm, humid air in is the second most common cause. Both are routine repairs. Manual-defrost chest freezers can simply need defrosting if frost exceeds about a quarter inch.
Is my freezer worth repairing or should I replace it?
Our honest rule of thumb: if your freezer is under 8 years old and the repair costs less than 50% of a new equivalent, repair. Basic standalone chest and upright freezers are inexpensive to replace, so a major compressor failure often favors replacement. Built-in Sub-Zero and Viking columns ($6,000–$12,000+ to replace) usually justify repair well past 12 years.
Do you offer a warranty?
Yes. Every completed repair includes a 30-day labor warranty. Replacement parts carry their manufacturer warranty, typically 90 days to 1 year depending on the component.
Do you speak Spanish?
Yes. ¿Habla español? Hablamos español. Our technicians and dispatch are bilingual. Call (213) 205-2055 and request Spanish service, or visit our Spanish-language site at epicstarcor.com/es/.
Call (213) 205-2055
Or text a photo of your appliance for a fast estimate.