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Gas water heater with access panel removed and gas valve serviced by Epic Star in Tarzana, CA

Updated May 2026

Quick facts

Service call $85 — fully credited toward your repair
Warranty 30-day labor · 90-day parts
Credentials BEAR #A 50636 · EPA Section 608 Universal
Hours Mon–Fri 09:00–19:00
Sat–Sun 10:00–16:00

Same-day no-hot-water service

Call before noon Monday-Saturday — no-hot-water calls are prioritized.

Electric, gas & tankless

Heating elements, thermostats, thermocouples, igniters, and tankless error codes.

Tankless diagnostics & descaling

Error-code troubleshooting and flush/descale service for Rinnai, Navien, Noritz, and more.

Honest scope

If your job needs a licensed plumber for tank replacement or gas-line work, we tell you upfront.

$0 service call with repair

$85 diagnostic fee waived when you proceed.

Bilingual — English & Español

Both languages spoken by technicians.

How Epic Star handles water heater repair in Los Angeles

No hot water is one of the most disruptive failures in a home. We treat these calls as time-sensitive and run them on our same-day-first model: call before noon and a technician typically arrives that afternoon to diagnose the problem.

What we repair

For electric water heaters, the usual culprits are heating elements, thermostats, and tripped high-limit reset switches — all routine, serviceable components. For gas units, we handle thermocouples, igniters, and pilot problems. For tankless heaters, we read and clear error codes, replace flame sensors and igniters, and perform the descaling that keeps these units alive in LA’s hard-water neighborhoods.

Honest scope — what we refer

We’re transparent about where our work ends. Full tank replacement, new gas-line runs, and re-piping are plumbing jobs that belong with a licensed plumber. If your tank is corroded and leaking through, no repair will fix it, and we’ll say so directly rather than sell you a component you don’t need.

Diagnostic-first pricing

The service call is $85, waived entirely if you proceed with the repair. After diagnosis you get a flat-rate written quote upfront — never an open-ended hourly bill.

Tankless descaling matters in LA

Los Angeles water is hard, and scale is the number-one killer of tankless water heaters. An annual flush/descale protects the heat exchanger and prevents the error-code lockouts that bring most tankless units to a stop. We offer this as both a repair fix and routine maintenance.

Common water heater problems we fix

See the FAQ below for a structured Q&A. The short list: no hot water, not hot enough, runs out fast, scalding water, leaks at valves and fittings, tankless error codes, sediment buildup, and ignition or pilot failures.

Service area

Westside LA: Beverly Hills, West Hollywood, Santa Monica, Brentwood, Westwood, Bel Air, Pacific Palisades, Century City. San Fernando Valley west of the 405: Sherman Oaks, Studio City, North Hollywood, Encino, Tarzana, Valley Village. Hollywood, Los Feliz, Hancock Park, Fairfax, Mid-Wilshire. Beach cities: Marina del Rey, Venice, Culver City, Mar Vista, Manhattan Beach.

Call (213) 205-2055

Or text a photo of your water heater’s rating plate and any error code on the display. We respond within 30 minutes during business hours.

Recent repair work by Epic Star

Gas water heater with access panel removed and gas valve serviced by Epic Star in Tarzana, CA
Gas water heater serviced — access panel off, gas valve and burner assembly inspected in Tarzana📍 Tarzana

Common issues we fix

No hot water at all

Most likely causes:

  • Failed heating element (electric)
  • Tripped high-limit reset or thermostat failure
  • Pilot out or thermocouple failure (gas)
  • Tankless error code / ignition lockout

Water not hot enough or runs out quickly

Most likely causes:

  • One of two heating elements failed (electric)
  • Thermostat set too low or miscalibrated
  • Sediment buildup reducing capacity
  • Undersized unit for demand

Water too hot or scalding

Most likely causes:

  • Thermostat failure or stuck high
  • Faulty temperature sensor
  • Control board fault on tankless units

Water heater leaking

Most likely causes:

  • Leaking T&P relief valve or drain valve
  • Loose inlet/outlet connections
  • Corroded tank (often means replacement)

Tankless unit showing an error code

Most likely causes:

  • Scale buildup needing descaling/flush
  • Flame sensor or igniter failure
  • Flow sensor fault
  • Venting or gas-supply issue

Frequently asked questions

How much does water heater repair cost in Los Angeles?

Most water heater repairs cost $150–$550. Electric heating element or thermostat replacement typically runs $180–$350. Gas thermocouple or igniter $180–$320. Tankless descaling/flush $200–$350; tankless sensor or igniter work $300–$550. Our $85 service call is waived when you proceed with the repair. Full tank replacement is a separate plumbing job we'll quote or refer.

Can you come the same day if I have no hot water?

In most cases, yes. No-hot-water calls are time-sensitive and we prioritize them. Call before noon Monday through Saturday and we'll typically have a technician out that afternoon across Westside LA and the west Valley. Call (213) 205-2055.

Do you repair tankless water heaters?

Yes. We diagnose tankless error codes and perform flush/descale maintenance, flame-sensor and igniter service, and flow-sensor diagnosis on Rinnai, Navien, Noritz, Rheem, and similar brands. Annual descaling is the single best thing you can do for tankless longevity in LA's hard-water areas.

My water heater is leaking — can you fix it?

It depends on the source. Leaks from the T&P relief valve, drain valve, or fittings are repairable. If the tank itself is corroded and leaking, that means replacement — no repair will fix a rusted-through tank. We diagnose the source first so you don't pay for a repair that won't hold.

Do you replace water heaters or do gas-line work?

We focus on diagnosis and component repair. Full tank replacement, new gas-line runs, and re-piping are plumbing work that should be done by a licensed plumber, and we'll tell you honestly when your job falls in that category rather than upselling a repair that doesn't make sense.

Is my water heater worth repairing or should I replace it?

A tank water heater under 8–10 years old with a failed element, thermostat, or valve is usually worth repairing. Once a tank passes 10–12 years or the tank itself leaks, replacement is the better call. Tankless units last 15–20 years and are almost always worth repairing and descaling rather than replacing.

Do you offer a warranty and do you speak Spanish?

Yes to both. Every completed repair includes a 30-day labor warranty, and parts carry their manufacturer warranty. ¿Habla español? Hablamos español — our technicians and dispatch are bilingual. Call (213) 205-2055 or visit epicstarcor.com/es/.

Call (213) 205-2055

Or text a photo of your appliance for a fast estimate.