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Under-counter commercial refrigerator with compressor unit pulled out for service by Epic Star in West Hollywood, CA

Updated May 2026

Quick facts

Service call $85 — fully credited toward your repair
Warranty 30-day labor · 90-day parts
Credentials BEAR #A 50636 · EPA Section 608 Universal
Hours Mon–Fri 09:00–19:00
Sat–Sun 10:00–16:00

Priority scheduling for accounts

Commercial accounts get front-of-queue dispatch — downtime costs your business money, so we move fast.

Consolidated invoicing & NET terms

One monthly invoice across all your units and locations. NET 15 / NET 30 available for qualified businesses.

Volume pricing

Multi-unit and recurring work is priced for businesses, not one-off retail rates.

Commercial refrigeration

EPA Section 608 certified for reach-ins, under-counters, ice machines, and prosumer cold storage.

Laundry & dish for facilities

Apartment-building laundry rooms, gym and salon equipment, office kitchen dishwashers.

Documented service records

Itemized reports per unit — useful for budgeting, asset tracking, and warranty claims.

Bilingual EN/ES

Both languages spoken — useful for on-site staff and property teams.

How Epic Star handles commercial appliance repair in Los Angeles

When a commercial appliance goes down, the math is different from a home repair. A dead reach-in cooler, a broken laundry room, or an out-of-service breakroom appliance costs your business money and goodwill every hour it’s down. We built our commercial service around that reality: priority scheduling, clean invoicing, and pricing that makes sense for businesses running multiple units.

Built for businesses, not one-off calls

Commercial accounts get front-of-queue dispatch and scheduling that works around your hours — early mornings, off-peak windows, whatever keeps service from disrupting customers or tenants. Instead of paying retail rates per visit, multi-unit and recurring work is priced for volume, and you get one consolidated monthly invoice across all your units and locations with itemized line items per repair.

What we service

Commercial-grade and prosumer refrigeration — reach-ins, under-counters, ice machines, and cold storage — plus facility laundry, dishwashers, and ovens. We cover offices, gyms, salons and spas, apartment buildings, small retail, and light hospitality. For full commercial kitchen lines, our restaurant equipment service goes deeper; for apartment portfolios, our property management service is purpose-built.

Refrigeration done right

Most commercial refrigeration failures trace to deferred maintenance — condenser coils caked from a busy environment, fan motors worn from constant runtime, or door gaskets that no longer seal. We are EPA Section 608 certified, which is legally required for refrigerant work, so we can diagnose sealed-system leaks correctly rather than just topping off a system that will fail again. Ice machines, which scale up fast in LA’s hard water, get descaling and component service that restores output.

Documentation your team can use

Every visit produces an itemized report tied to the specific unit: what failed, what we did, parts used, and warranty. We keep service history per account, so recurring problems and end-of-life equipment are easy to spot and budget for. Need a certificate of insurance for your facilities team or property manager? We provide it on request.

NET terms and account setup

Qualified businesses can run on NET 15 or NET 30 terms after a short approval. New accounts can start on per-visit billing and move to terms once established. The goal is to make us easy to work with month after month, not just a one-time vendor.

Credentials

California BEAR registered (#A 50636), EPA Section 608 certified, $1,000,000 general liability insurance, 30-day labor warranty. Bilingual English and Spanish service for your on-site staff and property teams.

Service area

Westside LA, Century City, Culver City, Santa Monica, Hollywood, Mid-City, the beach cities, and the San Fernando Valley.

Call (213) 205-2055

Ask about setting up a commercial account with priority scheduling and consolidated invoicing.

Real Commercial Appliance Repair in Los Angeles jobs we've completed

Rooftop HVAC unit opened for repair with refrigerant tank and tools by Epic Star in Hancock Park, Los Angeles
Commercial rooftop unit — opened, diagnosed and recharged on site📍 Hancock Park
Heavily iced coils on a rooftop commercial refrigeration unit before de-icing by Epic Star in Mid-Wilshire, Los Angeles
Iced-over commercial unit — de-iced, root cause found, not just defrosted📍 Mid-Wilshire
Compressor and wiring inside a commercial rooftop AC unit serviced by Epic Star in Playa Vista, CA
Rooftop AC compressor — wiring and contactor serviced on a commercial unit📍 Playa Vista

Common issues we fix

Commercial reach-in or under-counter not holding temp

Most likely causes:

  • Dirty condenser coils (most common in high-traffic kitchens)
  • Failing condenser fan motor
  • Low refrigerant from a sealed-system leak
  • Worn door gaskets letting warm air in

Ice machine producing little or no ice

Most likely causes:

  • Scale buildup needing descaling
  • Water inlet valve or filter clogged
  • Failed water pump or float switch
  • Refrigeration-system fault

Facility laundry units down

Most likely causes:

  • Drain pump failure or blockage
  • Worn belts or bearings
  • Door lock / control board fault
  • Heating element failure on dryers

Office or breakroom appliance failing repeatedly

Most likely causes:

  • Undersized unit for commercial use cycles
  • Deferred maintenance (coils, filters)
  • Voltage or outlet issues at the location
  • End-of-life equipment needing replacement

Commercial dishwasher not cleaning or draining

Most likely causes:

  • Clogged spray arms or filters
  • Drain pump or solenoid failure
  • Wash/rinse heating element fault
  • Scale buildup in high-mineral water

Frequently asked questions

Do you offer NET payment terms for businesses?

Yes. Qualified commercial accounts can be set up with NET 15 or NET 30 terms after a short approval. We provide consolidated monthly invoicing across all your units and locations, with itemized line items per repair, so your bookkeeping and budgeting stay clean. New accounts can start on per-visit billing and move to terms once established.

How does commercial scheduling differ from residential?

Commercial accounts get priority dispatch — when a unit is down and costing you money, you move to the front of the queue. We also coordinate around your business hours, including early-morning or off-peak windows so service doesn't disrupt customers or tenants. For recurring needs we can set a standing maintenance schedule.

What types of businesses do you serve?

Offices, gyms and fitness studios, salons and spas, apartment and condo buildings, small retail, and light hospitality. We service commercial-grade and prosumer refrigeration, ice machines, laundry equipment, dishwashers, and ovens. For full commercial kitchen and restaurant equipment, see our restaurant equipment repair service. For apartment-building portfolios, see property management services.

Do you offer volume pricing for multiple units?

Yes. Multi-unit and recurring work is priced for businesses rather than one-off retail rates. The more units and locations under one account, the better the pricing and the more efficient the scheduling. We'll put together a pricing structure based on your equipment mix and volume.

Are you licensed and insured for commercial work?

We are California BEAR registered (#A 50636) for appliance repair, EPA Section 608 certified for refrigerant handling on commercial refrigeration, and carry $1,000,000 in general liability insurance. We can provide a certificate of insurance for your property manager or facilities team on request.

Do you provide documentation for our records?

Yes. Every visit produces an itemized service report tied to the specific unit — what failed, what was done, parts used, and warranty. This is useful for asset tracking, budgeting, and warranty claims. We keep service history per account so recurring problems and end-of-life equipment are easy to identify.

What's the warranty on commercial repairs?

Completed repairs include a 30-day labor warranty. Replacement parts carry their manufacturer warranty, typically 90 days to one year. Because commercial equipment runs harder than residential, we'll also flag when a unit is reaching end of life so you can plan replacement instead of repeated repairs.

Call (213) 205-2055

Or text a photo of your appliance for a fast estimate.